Senior Supervisor, Talent Acquisition

Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Talent Acquisition Senior Supervisor working onsite in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!

What you’ll be doing

Do you have a passion to mentor others? Looking to build partnerships across departments? You'll manage a team responsible for recruiting amazing talent and coach them as you achieve recruiting goals. You’ll lead a team of Talent Acquisition Specialists to meet aggressive recruiting targets in support of specific client needs. This includes establishing high-volume sourcing strategies and tactics implementing and modifying customized interview, testing, and screening tools, and making continuous process improvements to the recruiting process resulting in higher recruiting yields and better-quality hires. You’ll monitor recruiting targets daily by individual team members and act quickly to troubleshoot obstacles and motivate their teams to reach daily recruiting targets. You must be able to quickly adapt plans and shift directions to meet changing client requirements. This challenging position is suited for a high-energy individual who can motivate their team to consistently meet aggressive goals.

You’ll report to the Director of Talent Acquisition. You'll contribute to the success of the business by leading and coaching the team to meet challenging goals, bring amazing talent to work and grow their careers with TTEC.

During a Typical Day, You’ll

• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.
• Manage a strategic and tactical sourcing plan to support specific hiring goals.
• Manage, develop, and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams, and internal and external stakeholders
• Improve the key success metrics associated with hiring goals
• Motivate, hire, and retain an outstanding Talent Acquisition team
• Ensure compliance with TTEC 's hiring processes and tools
• Oversee hiring for general and administrative (G&A) roles and provide high-quality candidates on time

What You Bring to the Role

• Bachelor’s Degree or equivalent experience
• Prior 3+ years experience managing a recruiting team in a high-volume recruiting environment
• Motivate a team to achieve aggressive goals under tight deadlines
• Strong knowledge of Taleo, HRMS, or other applicant tracking system
• Sourcing expertise using internet job boards, or other job seeker database systems
• Lead and influence others by example, coaching, and mentoring. High level of integrity, judgment, accountability, and follow-through
• Successfully able to manage multiple ongoing projects  and knowledgeable with local and state employment laws

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.